Keypad tone.
Tony – hi, how are you?
Friend – Hey man, I’m good. What have you been upto?
Tony – Nothing much, just going grocery shopping.
Friend – aah, alright. I went shopping last night.
Definitely wanted something other than cold sandwiches.
Both Laugh
Tony – yeah I know what you mean. I need to cook some food
myself.
Friend – yeah!
Tony – hang on a minute yeah? Let me just pay for the stuff.
Card declined
Tony – ah man, its happened again. My cards declined. This
is the third time this week.
Friends – whats the problem?
Tony – Some problem from the card company. Hey man listen,
I’ll talk to you in a bit? I need to call them up to tell them about it.
Friend – Alright man, take care.
Tony – yeah you too. Bye!
Keypad tone
Mumbling a few numbers
while typing
Automated – Thank you for calling the bank. For personal
banking, press 1. For speaking to a customer relations executive, press 2. For
other enquiries press 3.
Keypad tone
Automated – Please hold while your call is being redirected
to a customer relations executive.
Musical background -10
seconds
Rep – Thank you for calling the bank. How may I assist you?
Tony – Hey hi, I’m calling to ask about a problem that I’m
facing with the card. It keeps declining. I have enough funds to make the
purchase and this is not the first time this has happened.
Rep – Alright, I’ll look into it just now. May I please know your name sir?
Tony – Tony Ansell.
Rep – I’ll put your call on hold while I bring up your
details. Please stay on the line.
Tony – ok.
Music back on 5
seconds.
Rep – Sir, the details on our servers don’t show any kind of
problem. I am unsure about why you’re facing this problem. What I can suggest
is that you can apply for a new card as that might be the problem. You will
have to request the bank for an issue of a new card and it will be sent to your
address.
Tony – oh man, I can’t go to the bank right now. I’m tied up
with work during the day.
Rep – That’s not a problem sir, I can put in a request for
you right now if you want.
Tony – Yeah thanks that would be great!
Rep – Alright sir, please hold while I file the request.
Tony – alright.
Music on
Rep – Mr Tony, your
request has been filed. You shall receive a new card within 5 working days. Is
there anything else that I can assist you with?
Tony – No that was it. Thanks a lot.
Rep – You’re welcome. Thank you for calling us. Please spare
5 minutes to fill a feedback form after the call. Thank you once again.
Call ends
Phone rings
Friend – Hey Tony. Any plan for the night?
Tony –Hey man, no not yet! What do you have in mind?
Friend – Yeah, there’s this party tonight. I’m a promoter
but I can get you in no cost. Drinks are a pound.
Tony – alright mate, sounds good. I will let you know what
my plan is, Woahhh. Some guy just had an accident. I’ll talk to you later.
Friend – alright. Let me know. See you in a bit.
Tony – see you.
Call emergency
services
Automated – Press 1 for Police, 2 for ambulance, 3 for fire
department.
Keypad tone
Operator – whats the emergency
Tony – Theres been an accident. An ambulance is required.
In the background –
You alright?
Operator – Whats your location
Tony – Boston High Street, just opposite the Subway outlet
there.
Operator – Alright, we will send a medic response team on
site as soon as possible.
In the background –
You’ve got to hold on mate, ive called for an ambulance. It will be here soon.
Just hang on.
Call waiting
Tony – Okay Thanks.
Keypad Tone
Tony – Sorry, I was on another call. Whatsup?
Friend – Hey man, where are you? Is this a good time to
talk? I’m really worried.
Tony- calm down. Whats the matter?
Friend – Im just worried, I lost my purse and all my stuff
is gone now. My keys, cards, cash, everything. I don’t know what to do.
Tony – hey its alright. Retrace your steps. Calm down. Think
hard and go everywhere that you went before you lost it. You might find it
somewhere. Or if a store found it, they might have kept it for you.
Friend – okay okay. I’ll let you know when I find it. Thank
you. Thanks for calming me down. I didn’t know what to do. I’ll let you know as
soon as I find it. I’m sorry if I disturbed you.
Tony – Hey don’t worry about it. Its alright, take care.
Keypad tone.
*sigh*