Phone call script

Keypad tone.

Tony – hi, how are you?

Friend – Hey man, I’m good. What have you been upto?

Tony – Nothing much, just going grocery shopping.

Friend – aah, alright. I went shopping last night. Definitely wanted something other than cold sandwiches.

Both Laugh

Tony – yeah I know what you mean. I need to cook some food myself.

Friend – yeah!

Tony – hang on a minute yeah? Let me just pay for the stuff.

Card declined

Tony – ah man, its happened again. My cards declined. This is the third time this week.

Friends – whats the problem?

Tony – Some problem from the card company. Hey man listen, I’ll talk to you in a bit? I need to call them up to tell them about it.

Friend – Alright man, take care.

Tony – yeah you too. Bye!

Keypad tone

Mumbling a few numbers while typing

Automated – Thank you for calling the bank. For personal banking, press 1. For speaking to a customer relations executive, press 2. For other enquiries press 3.

Keypad tone

Automated – Please hold while your call is being redirected to a customer relations executive.

Musical background -10 seconds

Rep – Thank you for calling the bank. How may I assist you?

Tony – Hey hi, I’m calling to ask about a problem that I’m facing with the card. It keeps declining. I have enough funds to make the purchase and this is not the first time this has happened.

Rep – Alright, I’ll look into  it just now. May I please know your name sir?

Tony – Tony Ansell.

Rep – I’ll put your call on hold while I bring up your details. Please stay on the line.

Tony – ok.

Music back on 5 seconds.

Rep – Sir, the details on our servers don’t show any kind of problem. I am unsure about why you’re facing this problem. What I can suggest is that you can apply for a new card as that might be the problem. You will have to request the bank for an issue of a new card and it will be sent to your address.

Tony – oh man, I can’t go to the bank right now. I’m tied up with work during the day.

Rep – That’s not a problem sir, I can put in a request for you right now if you want.

Tony – Yeah thanks that would be great!

Rep – Alright sir, please hold while I file the request.

Tony – alright.

Music on

 Rep – Mr Tony, your request has been filed. You shall receive a new card within 5 working days. Is there anything else that I can assist you with?

Tony – No that was it. Thanks a lot.

Rep – You’re welcome. Thank you for calling us. Please spare 5 minutes to fill a feedback form after the call. Thank you once again.

Call ends

Phone rings

Friend – Hey Tony. Any plan for the night?

Tony –Hey man, no not yet! What do you have in mind?

Friend – Yeah, there’s this party tonight. I’m a promoter but I can get you in no cost. Drinks are a pound.

Tony – alright mate, sounds good. I will let you know what my plan is, Woahhh. Some guy just had an accident. I’ll talk to you later.

Friend – alright. Let me know. See you in a bit.

Tony – see you.

Call emergency services

Automated – Press 1 for Police, 2 for ambulance, 3 for fire department.

Keypad tone

Operator – whats the emergency

Tony – Theres been an accident. An ambulance is required.

In the background – You alright?

Operator – Whats your location

Tony – Boston High Street, just opposite the Subway outlet there.

Operator – Alright, we will send a medic response team on site as soon as possible.

In the background – You’ve got to hold on mate, ive called for an ambulance. It will be here soon. Just hang on.

Call waiting

Tony – Okay Thanks.

 Keypad Tone

Tony – Sorry, I was on another call. Whatsup?

Friend – Hey man, where are you? Is this a good time to talk? I’m really worried.

Tony- calm down. Whats the matter?

Friend – Im just worried, I lost my purse and all my stuff is gone now. My keys, cards, cash, everything. I don’t know what to do.

Tony – hey its alright. Retrace your steps. Calm down. Think hard and go everywhere that you went before you lost it. You might find it somewhere. Or if a store found it, they might have kept it for you.

Friend – okay okay. I’ll let you know when I find it. Thank you. Thanks for calming me down. I didn’t know what to do. I’ll let you know as soon as I find it. I’m sorry if I disturbed you.

Tony – Hey don’t worry about it. Its alright, take care.

Keypad tone.

*sigh*